The Windsor Court Covid-19 Health & Safety Protocols
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June 21, 2021

The Windsor Court will be taking the following steps in ensure proper health and safety standards are in place for the Forum: 

For the most up-to-date information, please visit:  
https://ready.nola.gov/incident/coronavirus/safe-reopening/#phase 
https://windsorcourthotel.com/guest-information-covid-19-update/​
https://windsorcourthotel.com/wp-content/uploads/2021/03/COVID-GUIDELINES-WCH-10.pdf

Mask Requirements
  • Masks are recommended, but not required, by guests at the hotel.

Arrival & Check-In 
Cleaning/Disinfection
  • All incoming vehicle doors are opened by an associate who will immediately sanitize their hands after each interaction.
  • Hotel front door handles are sanitized every thirty (30) minutes, and more frequently during high traffic intervals.
  • Hotel front doors are opened by an associate or are propped open
  • Hand sanitizer station available at the entrance of the hotel
  • Bell carts are sanitized at the beginning and end of the day and after each delivery or guest interaction
  • Room keys and key packets are sanitized before and after each guest use
  • Guest credit cards and IDs are sanitized when handled

Social Distancing 
  • Front doors have an ingress and an egress to control the flow of traffic and mitigate face-to-face interaction
  • Social distancing signs are present in the lobby
  • Guest check-in stations are spaced at least six (6) feet apart
  • Bellman will meet guest at their room with luggage and take a separate elevator from the guest
  • Signage is posted advising that guest elevators are restricted to four (4) guests or one family and use of masks or face-coverings are required while inside elevators
  • House car service is currently suspended

Guest Room Amenities & Service
Cleaning/Disinfection 
  • All housekeeping carts disinfected before and after each shift.
  • All in-room cleaning products and protocols meet EPA guidelines and an illustrative card placed in all guest rooms to outline special attention on the disinfection of high-touch areas (doorknobs, light switches, remote controls, thermostat, safe, telephones, etc.)
  • Regular replacement of air filters in guest rooms and for the main building.
  • Personal bottle of hand sanitizer, disinfecting wipes, and mask included in in-room amenity offerings.
  • All printed material including magazines, compendium, and Suite Service menus replaced with one-time use card containing a QR code for digital access.
  • All notepads replaced after each guest and pens sanitized.
  • All dirty linens and garbage are bagged inside of guest rooms and not openly carried in hallways.
  • Linens are washed at a high temperature and in accordance with CDC guidelines.

Social Distancing 
  • Guests are asked upon check-in if they would like day service or would prefer to instead have additional linen and amenities dropped off at their door at a certain time.
  • Minibars are fully stocked prior to guest check-in and are only replenished upon guest request. They will then be fully replenished upon guest departure.

Banquet & Catering Events
Cleaning/Disinfection/Sanitation
  • Restroom facilities are not shared with another event; however, restrooms for some spaces may also be accessed by the public.
  • Self-serve buffets are not permitted.
  • Hand sanitizer station available at the entrance of each event space.
  • Bar tops, podiums, microphones, and banquet chairs are sanitized before and after each event.
  • Blotters are sanitized before and after each use.
  • Coffee/beverage breaks are attended by a staff member with coffee equipment sanitized no less than every thirty (30) minutes.
  • Serving and clearing of food is conducted with a fresh pair of gloves for each table interaction.

Social Distancing
  • Indoor occupancy for social gatherings or receptions is limited to 50% of the Louisiana State Fire Marshall’s occupancy license, or 75 guests, whichever is less.
  • Indoor occupancy for meetings or conferences is limited to 50% of the Louisiana State Fire Marshall’s occupancy license
  • All events, regardless of size, type of function, group, etc. requires a floor plan to be produced in Social Tables that clearly outlines distancing guidelines, food and beverage stations and sanitation stations.
  • Tables are set at least ten (10) feet apart from each other.
  • Crowding is not permitted, including dancing events and second lines.

Associate Guidelines
  • All associates:
    • Complete a COVID-19 Health Questionnaire as well as an authorization to disclose a COVID-19 diagnosis for any past and future diagnosis. 
    • Go through COVID-19 protocol and awareness training. Leaders will additionally be trained on how to address associates concerns and questions related to COVID-19 within the workplace. 
    • Sign a notice regarding taking temperatures for COVID-19 purposes and then upon entering the hotel, a security officer will utilize a temporal thermometer to take and record each associate’s temperature. Temperatures are checked once per shift or every 24 hours. Anyone registering a temperature higher than 100.0 F will be immediately sent home.
  • Any affected workplace will undergo a deep cleaning
  • Wearing of a mask is required for all guest-facing positions and where social distancing is not possible in individual work stations.
    • Masks are worn at all times
    • Gloves are used when handling guest property and are replaced after each interaction with that guest/party should hand sanitizer or handwashing not be immediately available
  • Transparent shields are installed at all guest-facing desks, podiums and bar tops
  • Any shared work-stations are disinfected at least every thirty (30) minutes.
  • Hand sanitizer is available at all guest-facing desks/podiums.
  • All associates to maintain a distance of no less than six (6) feet apart.
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